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Frequently Asked Questions

Who is Electro For?

Electro can be purchased and used by anyone who is 18 years of age or older. It should not be used by children; pregnant or breast feeding women; people with heart disease, high blood pressure, or diabetes; or people taking medicines for asthma or depression. Consult your physician before using any electronic cigarette product.

How does Electro work?

Electro works with a small rechargeable battery and a unique and a replaceable cartomizer containing the exclusive Electro flavors. When you inhale (drag on the cigarette), it activates the cartridge, which vaporizes the solution into vapor.

Does Electro produce smoke?

No, Electro produces a vapor that looks like smoke but disappears in seconds.

What makes Electro better than other electronic cigarettes?

Electro is the best electronic cigarette in the market, not only because of our industry-exclusive pack, but also because of our high quality control standards. The pack charges your batteries on the go and allows you to carry five cartridges together with two batteries in a high-quality plastic case that is similar to a normal cigarette pack in size and shape. Additionally, our cartomizer produces more vapor than other electronic cigarettes. Electro maintains strict quality control standards – at all of its facilities, and maintains an independent quality control organization that inspects product lines every day.

Can I really smoke Electro anywhere?

Electro is not a traditional cigarette and does not burn tobacco, so it can be smoked in many areas where tobacco smoking bans exist such as bars, restaurants, arenas, planes and office buildings. Electro produces a vapor that is odorless and disappears in several seconds, unlike cigarette smoke. You should always check with the location before using Electro.

What flavours are available?

Electro is available in four exclusive flavors: Menthol, Tobacco, Cappucino, and Cherry; as well as seasonal flavors which are made available on a limited basis.

Is Electro better for me than traditional cigarettes?

Electro applies strict quality control standards at all of its facilities and inspects product lines regularly to provide consistent, quality product to our customers. Electro does not burn or use tobacco. It does not contain the smoke, ash, and smell associated with traditional tobacco cigarettes. Electro provides the user with a small dose of nicotine and flavoring while allowing the user to satisfy their smoking needs.

Can Electro be used to stop smoking?

Electro should not be used as a quit smoking device, as it has not been approved by the FDA as a cessation device.

Who can purchase Electro?

Electro can be purchased and used by anyone who is 18 years of age or older. It should not be used by children; pregnant or breast feeding women; people with heart disease, high blood pressure, or diabetes; or people taking medicines for asthma or depression. Consult your physician before using any electronic cigarette product.

Is my online purchase via credit card secure?

Yes. All transactions are processed using SSL (Secure Sockets Layer) technology which is designated by a padlock icon in Internet Explorer and Firefox. SSL encrypts the transmission of your payment information in such a way that only the parties involved in the transaction can read the information.

Which countries do you ship to?

Currently Electro can only be purchased by UK customers and shipped to UK shipping addresses, however Electro will be available in Europe and the USA in the next few months.

What shipping options are available?

Orders can be sent via Royal Mail standard delivery which will reach you within 2-5 days or for more urgent orders Royal Mail Next Day is available at £6.99 (guaranteed before 12pm next day).

How long does it take to receive my orders?

Orders are typically shipped within 48 hours of receiving your order confirmation email. If Free Shipping (via standard Royal Mail) is selected delivery times are typically 5-7 business days with no guarantee. If Royal Mail Next Day shipping is guaranteed before 12pm next day. These time frames are merely a guide and we offer no guarantee unless otherwise posted. All delivery issues should be addressed with your local Royal Mail sorting centre.

How do I know my order has been sipped?

Once your order has been packed and ready to ship you will receive a notification email which will include your tracking number.

How do i track my order?

Once your order has been packed and is ready to ship, you will receive an email which will include your order tracking number and link for tracking.

What is a Cartomizer?

Electro cartomizers are a combination of a cartridge and an atomizer in one unit. They are designed to offer the best possible user experience with your Electro. Because they are one unit and are replaceable, the flavors are optimized to the device and alleviate concerns with atomizers and vapor consistency.

How long does each Cartomizer last?

Each Electro cartomizer supplies approximately 200 puffs. This is approximately one pack of traditional cigarettes. This is merely a guide and actual results may vary depending upon the user.

How long does each battery last between charges?

Electro batteries are constructed using the latest lithium ion technology and typically should last for 80-100 puffs before requiring a full recharge.

How do I know when the battery needs recharging?

Your Electro battery will blink 30 times when it needs to be recharged. Please note your battery will blink five times when it is being overused. This does not mean it needs to be recharged. It simply means you should stop using for 30-60 seconds.

How long does it take to recharge a battery?

On average a fully discharged battery will take approximately 30 minutes to fully recharge in your Electro charging case. For safety and warranty, use only approved Electro accessories to charge your batteries.

How much nicotine is in each Cartomizer?

There are four levels of nicotine strength in Electro Cartomizers: Full Strength (16mg of nicotine), Medium Strength (11mg), Low Strength (6mg), and No Nicotine (0mg).

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